New patients
Starting care, step by step
Reaching out is often the hardest part, so we've made everything after it simple. Here's exactly what becoming a patient looks like.
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Request an appointment
Submit a request online, call, or email intake@freedomhealthbehavioral.com. Our intake team responds within one business day with available visit times; mention on the phone if you'd like to be seen in person at our Westerville office.
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We verify your insurance
Share your plan details and we confirm your behavioral health benefits before the first visit, so cost never arrives as a surprise.
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Complete intake forms
Fill out intake online in about 15 minutes, upload documents securely, or download printable versions if you prefer paper.
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Attend your first visit
Your initial evaluation is a 45 to 60 minute visit, by secure video or in person. You'll leave with a clear picture of the recommended plan and what happens next.
How visits work
Be prepared
What to have ready for your first visit
None of this is a test. If you're missing something from the list, join the visit anyway; we'll sort it out together.
- A photo ID and your insurance card
- A list of current medications and doses (or the bottles themselves)
- Names of any current or past mental health providers
- For minors: a parent or legal guardian present for the visit, and any custody paperwork that affects consent
- Your questions, written down if that helps; there is no wrong question
Hours are monday – friday, 12:00 pm – 10:00 pm · saturday – sunday, 8:00 am – 8:00 pm. For video visits, find a private, comfortable spot a few minutes before your start time and test your camera. Seeing us in person instead? Just arrive at our Westerville office a few minutes early.
If this is an emergency, do not use this website. Forms and messages are not monitored for urgent medical needs. In a crisis, call or text 988, call 911, or go to the nearest emergency room.
Ready when you are.
Request an appointment online, or call (220) 205-2035 during office hours. We'll take it from there.